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Remote Interpretation
When speed, flexibility, and cost-efficiency are critical, our Remote Interpretation Services deliver professional language support via the internet and phone. Whether you need to connect with a client across the globe or handle an urgent situation right now, we provide instant access to interpreters.
Video Remote Interpreting (VRI)
Key Advantages of VRI
Ideal VRI Applications
Ideal VRI Applications
- Non-Verbal Communication: The ability to see the interpreter and the speakers allows all parties to observe facial expressions, body language, and gestures. This is essential for conveying tone, emotion, and subtle meaning, particularly in sensitive or complex conversations.
- Accessibility for ASL: VRI is the only remote method suitable for American Sign Language (ASL) and other sign languages, ensuring compliance and inclusion for the Deaf and Hard-of-Hearing community.
- Enhanced Clarity: Seeing the speaker's mouth can aid the interpreter's concentration and ability to interpret accurately, even when the audio quality is imperfect.
- Secure & Simple: Connections are made through secure, encrypted platforms, and access is typically granted within minutes.
Ideal VRI Applications
Ideal VRI Applications
Ideal VRI Applications
- Hospital Triage and Emergency Rooms: Rapid access to visual support when time is critical.
- Mental Health Counseling: Maintaining the crucial visual rapport necessary for effective therapy.
- Immigration Interviews: Situations requiring the verification of identification or visual documentation.
Over-the-Phone Interpreting (OPI)
Key Advantages of OPI
Ideal OPI Applications
Ideal OPI Applications
Unmatched Speed: Connection times are often under 30 seconds, making OPI ideal for true on-demand, unplanned communication needs.
Maximum Language Depth: OPI provides access to the largest pool of interpreters, often covering 200+ languages, including low-incidence or rare dialects that are difficult to staff on-site.
Ubiquity and Simplicity: Requires only a standard phone line or mobile connection, making it reliable in low-tech settings or areas with poor internet service.
Cost-Effective: Because it eliminates travel and requires no special video equipment, OPI offers the lowest per-minute rate of all professional interpretation services.
Ideal OPI Applications
Ideal OPI Applications
Ideal OPI Applications
Customer Service and Scheduling: Handling routine calls, setting appointments, and processing basic inquiries quickly.
Emergency Hotlines: Providing instant language access during crises or urgent client support.
Telehealth Check-ins: Simple medical consultations or follow-up calls where visual cues are not medically required.
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